Shipping and delivery
We ship with MailBoxes / MBE — the same logistics partner as Elegante Profumi. You receive tracking by email and can follow the parcel in real time.
Shipping countries
We ship to the following European territories:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, Vatican City.
Other destinations, if enabled at checkout, show costs and times when you place the order. EyesOnOff may refuse shipments to unsupported destinations.
Shipping costs
- Italy: standard shipping is free on orders from €70 (unless a promotion on the site says otherwise).
- Below the threshold / international: the cost is calculated at checkout based on destination and parcel.
- Outside the EU (if enabled at checkout): the cost varies; duties, import VAT and customs charges are paid by the recipient.
During promotions the threshold can change: the amount shown on the site and at checkout always applies.
Dispatch and delivery times
Dispatch
- Items in stock: usually 1–3 business days from payment
- Items being restocked: we contact you with the expected timing
- We ship on business days only (weekends and public holidays excluded)
Delivery (estimated, from dispatch)
- Italy: 2–5 business days
- EU: 3–8 business days
- Outside the EU: depends on destination and carrier
When the parcel leaves, you receive a MailBoxes email with the tracking code.
On delivery
Check that the number of parcels matches the transport document and that the packaging is intact. If anything is damaged, note it on the carrier’s document and write to info@eyesonoff.com with photos.
Full policy: Shipping policy.